Support

Frequently Asked Questions

Everything you need to know before starting your IELTS practice.

How do I start a mock test?

Create a free account, open the Exams page, and select an available mock test.

Can I use Testpoint on my phone?

Yes. The public website and student experience are designed for desktop, tablet, and mobile screens.

When will I receive my results?

Automatically graded questions are scored immediately. Writing and Speaking responses may require manual review.

Is this an official IELTS service?

No. Testpoint is an independent practice platform. Practice results do not replace or guarantee an official IELTS result.

How can I contact support?

Email support@ieltsmock.com and include the email address connected to your account.